11 Practical Steps Towards Healthy Power Dynamics at Work
In Part 1, I explained what I have in mind when I talk about “hierarchy” and “power”, introducing three different types of power:
power-from-within or empowerment
power-with or social power
power-over or coercion
In this second part, I get into the practical stuff: 11 steps towards healthy power dynamics.
I’m primarily writing this for people that strive towards “non-hierarchical” organising, but expect the lessons will translate into any organisational context.
Empowerment: How to Maximise Power-From-Within
Everyone is born with great potential, but sometimes it takes a bit of encouragement before we fully embrace it.
Because of the intersecting injustices of modern societies, the degree of encouragement you receive when you’re growing up will vary greatly depending on many factors like your personality, gender, physical traits, and cultural background. If you want everyone in your org to have full access to their power-from-within, you need to account for these differences.
Step 1. Encourage your peers
This is very simple, but it can still have a great impact. Notice what happens when you spend more time saying “good job”, “you can do it”, “I believe in you”, “I’ve got your back”, or “I’m with you”.
Step 2. Discourage permission-seeking
Notice when someone is asking for your approval before they act. Is it absolutely necessary? If not, try responding with “what do you think?” or “let’s figure it out together” or “why do you ask?” or “you know what to do.”
Step 3. Create practice spaces
If you’re not used to exercising your creative power, it can take practice. Even a small thing like a regular ‘check-in’ round, where all meeting participants are expected to say a few words before the work begins, can be a significant training ground for people to practice owning their voice and holding the attention of a group.
Step 4. Find you mentors
Great mentorship makes an enormous difference. A mentor is someone you can identify with, who has more experience or maturity or growth in some area that you care about. You can imagine parts of their life story as your own. Great organisations support people to find mentors that are truly inspiring.
Step 5. Rotate roles
Rotate roles to give more people the experience of being in an empowered position. Take turns to facilitate meetings, have co-presenters on stage, support coordinators with a peer or understudy.
Okay, that’s the easy level. If your group power dynamics feel out of balance, you can always return here to keep practicing these fundamentals. Now it’s time to get into some more difficult territory.
Social Power: How to Make Power-With Transparent
“Power-with” is that social power that determines how much you are listened to in a group. It can operate in the shadows, and lead to manipulation and paranoia. Or you can throw a light on, and use this influence network to support good governance and effective decision-making.
Step 6. Break the power taboo
When we work with teams who want to improve their power dynamics, the first thing we need to do is break the power taboo.
In most spaces, it is uncomfortable, exposing or counter-cultural to talk about power. It’s not just awkward, it can be a deeply unsafe, psychologically triggering conversation. It takes a lot of preparation and care to create a safe and productive container for a group to talk about their power dynamics.
But once we break the taboo, we can start to distinguish between the different kinds of power. We notice that some power imbalances are toxic (e.g. bullying), while others are healthy (e.g. eldership).
Surprisingly, when Nati and I host conversations about internal power dynamics in a team, the insight we hear most frequently is a sense of empathy for the people who are holding the most power. We hear how difficult it can be for the people holding the most influence, responsibility and care for the project, especially when their mandate is unclear and their support is insufficient.
Step 7. Name the different levels of engagement
In his major study of online communities, Jakob Nielsen found about 1% of people actively create content online, 9% will curate, and 90% will passively consume. The numbers may be different for your organisation or community, but the pattern is common: in every group I’ve encountered, there’s a minority of people who are super committed, and the majority of people are participating with less engagement.
This creates a lot of angst for people who think it’s important for everyone to be engaged. Trying to “engage everyone” is a Sisyphean task. In my experience it’s much easier to just make the different levels of engagement explicit, give each group of stakeholders a name and set of rights and responsibilities, and create transparent supported pathways for people to move in and out.
I learned this pattern from Enspiral: the People Agreement explains that most network participants are “Contributors”, and about 10% or 20% of them take on the extra role of “Member”, which temporarily conveys extra rights and responsibilities. For a more business-flavoured example, check the Fairshares framework for multi-stakeholder co-ops, which defines 4 categories, each with a different role to play in governance: founders, workers, funders, and users.
In the Enspiral example, the people with more influence also have more scrutiny. The Members hold each other to a much higher standard than the average Contributor. This is an essential principle of accountable governance, and another ingredient to create transparent power-with. I don’t know how to create these accountability structures if the different levels of engagement are implicit.
Step 8. Explicit & limited decision-making mandates
Think of an organisation you work with. If you wanted to publish a press release or a blog post about your work there, who would you check in with before you press “send”? If you sensed an interpersonal conflict arising between two colleagues, who would you take your concerns to? If you were stuck with a complex spreadsheet formula, who would you ask for help?
Probably you think of different people for each of these questions. The person that comes to your mind for a specific domain is the one who has more social power in that area.
In “horizontal” or “non-hierarchical” teams, we can have an aversion to naming these differences. We can avoid naming who is leading in which department, but that will not necessarily level the power dynamics. Rather, it seems to me to be safer and fairer to give transparent, enthusiastically consentful, limited mandates to people to make decisions within their domain of expertise.
Manuel Küblböck’s blog about decentralised decision-making at Gini is an excellent reference here. See also Tom Nixon’s blog about initiative mapping, which uses Maptio, a sweet software tool for making these friendly circular hierarchy drawings :)
Coercion: How to Minimise Power-Over
Okay, so you’ve encouraged people to find their own power-from-within. You’ve mapped out the different levels and domains of power-with. Now we get to the boss level (forgive the pun): it’s time to minimise power-over.
For me, the question of coercion is the single most important determinant of organisational life: does anyone have the power to force another person to do something against their will?
Coercion is the norm in many traditional workplaces: my way or the highway. Coercion is cultivated both in the formal command-and-control structures that determine worker behaviour from above, and the informal power games that emerge in the fiefdoms of office politics.
When we describe ourselves as “non-hierarchical”, I think that’s what we’re reaching for: a space free of coercion. But labelling your group “flat” or “self-managing” or “decentralised” does not automatically resolve the subtle, complex, tenacious habit of people trying to control each other. I believe the right organisational structures and cultures can help us grow out of this habit.
I have a few practical steps to offer here too. 2 of them are easy, but you might freak out at the last one.
Step 9. Practice consent decision-making
In consent-based decision-making, you ask “does anyone have a principled objection to this proposal going ahead?” In sociocratic terms, we’re asking if the proposal is “good enough for now & safe enough to try”. It’s not exactly about building consensus, so much as it is about checking for dissent: “could this do harm?”
There are some critical decisions I still want to take by consensus, where we patiently negotiate until everyone is satisfied that this is the best proposal we can come up with. But for most day-to-day decisions, consent is sufficient. It’s a beautiful balance between the speed of autocracy and the inclusion of consensus.
Samantha Slade’s blog post on Generative Decision Making explains a simple method you can try it in your next meeting, in any organisation. Or if you don’t want to always be in meetings, you can make consent decisions online with Loomio.
Step 10. Celebrate dissent
Celebrating dissent means trusting that people know what is best for them.
In collective decisions, notice if someone says “No” when the rest of the group is saying “Yes”. It can be frustrating when someone presents an objection. But before to jump to changing their mind, start from empathy. Being the lone dissenter is always a risky and courageous position. My first priority in that situation is to check that they have someone supporting them in their dissent, before we try to negotiate further and bring us to a new agreement.
The kind of people who are attracted to “non-hierarchical” organisations (like me, for instance) are often hyper sensitive to coercion. We will get defensive at the slightest hint of conformity or peer pressure. It helps me a lot if you regularly remind us that we have the right to choose, e.g. starting a workshop with a reminder that anyone may pass on any exercise or question.
Step 11. Share the ownership!
There are many steps that any organisation can take towards a healthier power balance, but your progress will be fundamentally limited until you’re willing to take this last step: co-ownership.
While horizontal management is getting more fashionable these days, this is the one critical step that almost no self-management coach or decentralised organisation designer or collaboration thought leader will ever tell you.
I mean “ownership” in every sense: directorial (who sets the direction of the organisation), financial (who allocates budgets and profits), legal (who is responsible from the perspective of the law), and psychological (who loses sleep worrying about it).
Co-ownership distributes these risks and responsibilities across many different stakeholders, not just the founders or financiers. Co-ownership is the ultimate safeguard against coercion at work.
You may work in a highly decentralised company, but if there is someone with the authority to unilaterally decide that you don’t work there anymore, your power dynamics will always be out of balance. If someone has the power to fire you, they will use that leverage to force your compliance whenever they think it is necessary. That’s a fundamentally coercive environment.
This is why I believe it is dangerous to focus on the shape of an organisation instead of its power dynamics. Labelling your workplace as “non-hierarchical” or “self-managing” or “decentralised” can create a false sense of security that ends with a painful wakeup call. I’ve seen this most recently as a number of my friends in the blockchain industry lost their jobs when a number of crypto companies laid off 10-70% of their staff. Before the lay-offs, they thought they were living in the “future of work”.
I’m not willing to argue that every organisation should be co-owned by all the workers, but I ca