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A participatory 4-part course to transform conflict into connection in your team.

Conflict is a natural part of any social system.

But rather than letting our teammates settle into disconnect and distance, what if we had the confidence and capacity to transform the conflict back into connection?

It can be exhausting and costly when our heartfelt collaborative pursuits get derailed by misunderstandings and disagreements.

But although conflicts are never going to completely disappear we can get better at addressing them together - and even start to enjoy them - with just a few basic conflict facilitation skills.

By helping each other unravel what’s meant that’s not said, and what’s said that’s not meant, conflicts can become doorways to deeper understanding and creativity, and more productive teamwork.

Why This Course?

Developing your capacity to respond to conflict becomes a gift for everyone in the workplace when you can help your collaborators to:

  • Find reconnection and restoration after breaks in trust

  • Transform conflict into sources of learning and take mutually agreed upon positive actions

  • Develop trust, courage, creativity and depth for more cooperative and productive teamwork

  • Develop skills for healthy communication and collaboration

  • Build healthier work relationships to save time and energy in your workflows and function more effectively as an organisation

What we’ll cover

In these 4 sessions, we’ll explore the first steps to supporting your collaborators in a difficult conversation or restorative dialogue, and foster a conflict-responsive culture at work. We’ll cover:

  • The role of a mediator and when and how to ‘stick your nose in’

  • Getting involved without getting entangled

  • Transforming judgments and blame

  • How to support people to become aware of and express their needs

  • Helping each person to hear the other’s experience and needs

  • Identifying clear “doable” requests and agreements that are mutually satisfying to both parties

  • Nervous system regulation practices to centre yourself and the people you’re supporting

The principles and frameworks in this course are predominantly based on the work of Marshall Rosenberg’s Nonviolent Communication, and Restorative Systems. You’ll be invited to practice with your own real-life scenarios or made-up roleplays.

By the end of the course you’ll have clear skills and frameworks for helping your collaborators work better together. As an added bonus, you’ll be better equipped to restore connection in a dialogue between yourself and anyone you come into conflict with!

What you’ll get

  • 🙌 Hands-on Learning: in a participatory context with interactive exercises — this is far from your average lecture series

  • 🤓 Real-World Wisdom: we bring inside tips and advice from our own mediation experience

  • 🛠️ Practical Tools and Guides: You’ll be able to bring these methods and practices directly into your teamwork

  • 🤝 Peer Support: Bounce ideas, share concerns, and co-create solutions

  • 🫶 Trauma-informed guidance: We emphasise consent (everything is optional) and offer practical suggestions to help you stay in your window of tolerance for discomfort and intentionally venture into new challenges without overriding your own boundaries

Who is this for? 

This course is for anyone working in a collaborative team who’s ready to learn the basics of conflict facilitation and transform tension into connection. And if you’re a coach or a mentor, this course will show you how to bring out the best in your teams.

Spaces are limited, so book now to guarantee your place.

Your Guide

Jocelyn Ames - a social change facilitator and mediator based in Berlin. She supports change-makers and community builders to foster belonging, mutual aid and real-world impact in their field of influence. In addition to being a collaborator at The Hum, Jocelyn specialises in designing gatherings and facilitating immersive residential experiences for personal and collective development. Her background is predominantly in Nonviolent Communication, Internal Family Systems, Microsolidarity and International Development.


We will meet for 4x 90min calls on Zoom, at 6-7:30pm CET on:

  • Monday Dec 4th 

  • Wednesday Dec 6th

  • Monday Dec 11st

  • Wednesday Dec 13rd

The calls will be recorded and shared with all participants.


To make this workshop more accessible we have a tiered ticket pricing of €180/ €220/ €260. We have limited availability, please choose the ticket price according to your financial circumstances. 

We provide part and full scholarships for people working on social impact projects. If you would like to apply please fill in this form, and we will be in touch.

Mediation Skills for Collaborative Teams

Your Guides

Course Content


If you have any other questions, please get in touch. We’ll love to hear from you :)










4 Live Sessions, starting Dec 4, 5:00 PM UTC


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